L1 Technical Support Specialist - German speaker

Are you a Service Desk Specialist with a passion for client support?

Are you excited about new Microsoft technologies?

Do you take responsibility for an excellent customer experience?

Then you are our new crew member!

Join our dynamic Service Desk team in Managed Cloud Services as the first point of contact for customer inquiries. Together, we ensure our clients get the most out of their cloud solutions and enjoy smooth IT operations.

At isolutions, we’re passionate about digital transformation and building modern work environments that foster creativity, collaboration, and great experiences for customers and employees alike.

We’re looking for a motivated, service-minded individual to provide technical support. Here, you’ll find open communication, mutual support, and a culture built on curiosity, credibility, and honesty. Ready to experience the isolutions spirit?

How your day will look like ☀️

• Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally
• You actively shape the digital future of our customers and make a significant contribution to their stability and satisfaction. #weshapethefuture
• Analyse, solve and document user problems directly remote
• Perform administrative tasks and keep internal processes updated
• Monitoring inquiries, faults and incidents until they are finally resolved

Your profile 🦸‍♀️

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer 👀

How to find out if this is the next step of your career :

Our commitment : to give you feedback on each step, both in positive and negative cases