Technical L1-L2 Support Consultant

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Our client is a leading international investment fund that leverages data and technology to develop advanced financial strategies. They focs on generating high-quality predictive signals (‘alphas') to identify market opportunities. The company fosters a data-driven, fast-paced, and collaborative environment, where technical expertise is essential to maintaining the stability and performance of critical systems.

This role operates at the intersection of L1 and L2 support, with elements of L3 responsibilities, requiring strong debugging skills, analytical thinking, and a proactive approach to problem-solving.

Requirements

Responsibilities

Technical Support & Troubleshooting :

• Manage support tickets and resolve system incidents across a multi-layered technology stack
• Debug and troubleshoot issues related to data processing, system integrations, and service interruptions
• Perform root cause analysis and collaborate with engineering teams for long-term fixes
• Support internal users, ensuring timely issue resolution

Automation & Scripting :

System Optimization & Monitoring :

Technical Requirements

Programming & Scripting :

Operating Systems & Infrastructure :

Work Style & Soft Skills :

Examples of Typical Issues :

Type of work

Seniority level

Employment type

Job function

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