First Line Analyst with Portuguese and French

Overview Location : Spain - Barcelona | Job-ID : | Contract type : Permanent | Business Unit : Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Responsibilities Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe

Resolving IT issues of our partners which can occur during office work

Documentation and logging of calls on the ticketing tool

Delegation of problems which cannot be resolved to the competent teams

Maintaining and improving customer satisfaction level

Communication with your direct team members and different departments

What do we offer you? Remote work 80% of the time - 4 days / month on-site

Full-time contract 39 hours / week

Schedule : rotative, Monday-Friday 07 : 00-19 : 00

Starting date : 1st of July

Ticket restaurant (1100€ per year)

Private health insurance with Sanitas after 6 months

Annual salary of 20,535.87€ gross / year

An international environment where people support and respect each other

Access to VIP District : gym discounts, restaurants, car wash, etc

Career development and leadership program opportunities

Free online language classes (GER, FRE, SPA & ENG)

Fast recruitment process

Fully paid training

You are the ideal candidate if : You have an advanced level of Portuguese, French and English

You are interested in learning about IT

You have a positive, can-do attitude and you like problem-solving

You have logical thinking and enjoy helping other people to solving issues

You have outstanding communication skills and customer focused mind-set

You enjoy working in a team

You respect the time schedule and are punctual

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