L1 IT Support (English)

In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector.

We will need professionals with great ability to work as part of a team , to bring a special care in user support and a desire to work in a high demand environment.

We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).

Your responsibilities will include :

• Monitoring and Managing Support Requests :

Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests.

Conduct initial diagnosis to grasp the nature of problems or request reported by users.

(!) Please note that service is provided in Spanish and English during these hours : M-F 7 : 00-22 : 00, S-Su 8 : 00-21 : 00 , with rotating shifts to cover it.

The work centre is in San Sebastian (Gipuzkoa) , 100% on site in our offices.

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