Store Manager

About the job

Store Manager Industry :

Designer toys and collectible pieces Location :

Madrid, Spain Job type :

Full time, permanent and on-site Working Hours :

40 hours per week

About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit our website and our LinkedIn Career page.

What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to :

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company’s growth

Benefits POP MART offers our employees :

Selected POP MART toys as appreciation gifts every month

A structured bonus / commission scheme in line with the company’s and the individual’s performance

Regular team social events

The Role and Candidate We are looking for a naturally confident Store Manager to lead the opening of our new store in the heart of Madrid. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one.

Responsibilities :

Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy.

Manage your shop comprehensively, including planning, implementing, and monitoring measures to achieve and exceed sales objectives.

Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability.

Manage the warehouse by maintaining correct stock levels in line with product replenishment cycles and merchandising strategies.

Possess good product and fashion knowledge. Know and apply brand and seasonal visual merchandising standards.

Supervise customer reception, ensuring it aligns with POP MART guidelines.

Coordinate commercial and organizational activities such as animations, events, new launches, and CRM campaigns.

Train new team members and support their growth and development in collaboration with the team.

Act as a role model and promote effective communication within the sales team.

Monitor team performance using KPIs and achievement of personal and store objectives, motivating the team to reach targets.

Analyze customer behavior KPIs (entrances, average receipt, pieces per receipt, etc.) and act accordingly.

Ensure the achievement of departmental budget and targets.

Apply company procedures, safety regulations, and commercial policies established by central services.

Required Qualifications & Experience :

Citizenship or Work Permit required.

At least 5-8 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail or luxury fashion contexts.

Knowledge of main trade KPIs, confidence in budget management, analysis, and daily reporting.

Agility, dynamism, and problem-solving skills.

Strong results orientation.

High predisposition for team management, guiding teams towards objectives, and fostering team spirit.

Degree (bachelor's or master's) preferred.

Excellent knowledge of Spanish and English.

Strong knowledge of Excel.

Desirable (Not Essential) Knowledge of CEGID

Your Application : If the opportunity interests you, please apply with your updated CV via “Apply Now” or email to [contact email].

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