Operations Manager, West Europe

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We’re looking for a confident and experienced Operations Manager to lead our trips across West Europe. Based in Valencia in a hybrid capacity, this full-time role is responsible for the day-to-day running of our tours, supporting a large team of leaders, and ensuring every trip meets Intrepid’s high standards.

You’ll manage trip delivery across multiple countries, lead recruitment and training for our group leaders and guides, and respond quickly when things don’t go to plan. You’ll also play a key role in improving systems, managing budgets, and making sure our safety and operational policies are followed.

This is a great opportunity for someone who knows Europe well, thrives in fast-paced environments, and brings a strong understanding of what great group travel looks like.

Some of the experience you’ll bring with you may include :

• Senior-level operations management experience across multiple locations or countries
• Strong knowledge of Europe’s travel industry and cultural landscape
• Previous experience as a Group Leader or in a similar on-the-ground role
• Proven ability to recruit, train and manage large remote teams
• Confidence managing operational budgets, safety processes and incident response
• A process-driven mindset with strong cross-functional collaboration skills
• Fluency in English and Spanish is essential, with any other European languages such as Italian, French and Portuguese as a plus.

A bit about our team :

You’ll be joining a passionate regional team who care deeply about what we do and how we do it. We support each other, challenge each other, and work hard to ensure Intrepid trips are nothing short of exceptional. If you want to make an impact in a meaningful travel company – we think you’ll love it here.

Our people reflect the diversity of our customers and the communities we visit :

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include :

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Travel Arrangements

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