Customer Service and Technical Support Advisor with Spanish

TP is looking for Customer Service and Technical Support Advisor with Spanish :

Purpose of the role We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios , (including physical stores and e commerce ), basic technical support for troubleshooting and backoffice tasks.

Requirements

Spoken and written communication in Catalan and Spanish

B2 level of English

Listening and understanding capacity

Empathy (Understanding others)

Customer focus

Problem solving and Technical learning

Integrity and trust

Conflict management

Desirable experience

Digital (User level) / e-commerce user.

Cross-Selling Up-Selling.

Social Media User

A plus if they have previous experiences in services in store attending consumer's on these product categories

Desirable Skills

Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals

Communication : Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.

Emotional Intelligence : Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness : Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking : Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation : Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship : Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

38,5 hours / week, rotating shift, from Monday to Saturday.

Permanent contract.

Salary : 16.363 € gross / year

Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).

Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.

Excellent work environment and team building activities in a dynamic and international environment.

Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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