Customer Admin Specialist

Imagine waking up each day

excited for work

, knowing that your efforts contribute to a

global movement

that impacts the world. Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Correspond daily with members and prospective learners

across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience. Act as a brand ambassador

by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. Collaborate cross-functionally

with teams across the organization to improve internal workflows and enhance the platform’s user experience. Perform general administrative and ad-hoc project support

, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently. Shape internal processes

that directly impact engagement and key performance indicators (KPIs). You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

You thrive in a fast-paced environment

where you handle ad-hoc projects of varying complexities with ease and enthusiasm. ~ Helping people excites you

, and you take pride in earning their gratitude through your support and problem-solving skills. ~ You are resourceful and autonomous

, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently. ~ You are

fluent in written and spoken English

with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy. ~ You take full ownership of tasks

, knowing what it means to see something through to completion and deliver high-quality results. ~ You are comfortable with tight deadlines

and excel at prioritizing tasks to meet them, keeping projects on track. ~ You are highly self-disciplined

, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it. ~ You are located within a time zone

from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

You get bonus points

if the art of writing isn’t just a skill, but a passion. You have a genuine curiosity about user experience (UX) design

and are interested in how it can improve the quality of life for people around the world. Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners. A Global, Purpose-Driven Team

– Work alongside

passionate professionals

from all over the world, united by a common mission. Engagement with a Thriving Global Community

– You’ll have the opportunity to support and interact with our

local groups, educational partners, and community initiatives

• . Whether it’s helping organize

IxDF Local Groups

, facilitating partnerships with educational institutions, or engaging with our vibrant

design community

, your work will contribute to a

stronger, more connected global network of UX professionals and learners

full-time position

, within a fully remote organization. Daily

video-based collaboration

with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF. We’re a highly agile organization with

zero bureaucracy or corporate politics

– and with

exceptional order and efficiency

passion meets high performance and excellence