Licensing Coordinator

vetting documents received from either party before providing to the other Provide regular status updates to client and / or sponsor Address changes in project scope associated with study protocol amendments Prepare final license report (if requested) with documentation of correspondence and due diligence Confirm clarity of instructions prior to initiating project workflow, liaising with Sales / Client Services to modify and / or correct project instructions, parameters as needed Coordinate with Sales / Client Services to educate and advise clients regarding the best way to accomplish their goals for individual projects Communicate any issues / problems / delays / additional information to Sales / Client Services on an immediate basis and work to troubleshoot any issues that arise Investigate and resolve client complaints, problem solve and work with Quality Assurance / Management to ensure that appropriate systemic changes are implemented as needed Work to understand and be knowledgeable about clients as well as the vertical, including current events, business trends and industry leaders Make recommendations to management on ways to improve any processes as part of TransPerfect’s commitment to continual improvement Provides assistance to others when able and as needed Complete all other tasks that are deemed appropriate for this role and assigned by the manager / supervisor Essential skills and experience required : Minimum Bachelor’s degree or its equivalent Superior written and spoken communication skills in English Experience in a client-facing project management role Exceptional problem solving / critical thinking skills Ability to multitask in order to simultaneously execute multiple projects Ability to maintain professionalism, focus and result-orientation in all situations, especially under pressure and when working to tight deadlines Team player able to work in multicultural environments, collaborating with international stakeholders Desired skills and experience : Knowledge of additional languages at professional working proficiency Experience managing projects within the translation industry Experience working with Life Sciences clients TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law. We celebrate diversity as one of our core values and we have a clear goal : to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone. By applying, I confirm I have read and accept TransPerfect's Privacy Policy :