Customer Service Sales Representative

Location - Onsite, Centro House Marbella

Salary - between 25,000 euros to 28,000 euros

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service. With our recent digital transformation, we are eager to find passionate and motivated individuals to join us on our journey to success.

Summary of Role

The purpose of this role is to support customers in purchasing a Travel Insurance policy with either Staysure or Avanti. This might be as a new customer or at point of renewal. As a Centre of Excellence Advisor, you will have the customer at the forefront of you mind while meeting their needs with policy that is right for them.

Role and Responsibilities

Enhance the customer experience by establishing and building customer rapport (using personal conversations).

Make it easy for our customers to deal with and interact with us.

Identify upselling and cross-selling opportunities during customer interactions and escalate them to the appropriate teams.

Anticipate the needs of our customers, utilising your product knowledge to meet and exceed customer expectations.

Implement company call flows and best practice to maximise customer experience and commercial performance.

Achieve all operational and productivity-related targets in line with business objectives.

Have a relentless focus on improving our customers' experience and the perception of our brands.

Develop, nurture, and maintain customer relationships throughout the customer journey.

Support company policy and the best practice in compliance and industry regulation, with emphasis on protecting sensitive customer information.

Follow all appropriate FCA regulations when selling insurance products. A strong focus on Consumer Duty and the ability to identify and meet the needs of customers in vulnerable circumstances.

Essential Skills

Fluent in written and spoken Spanish & English

Other languages advantageous

Good communications skills – ability to explain simply and clearly, build rapport with customers.

Curiosity and independent thought – never making assumptions and always striving to understand.

Accuracy and attention to detail.

Flexible in thought to be able to accept change and be effective in role.

Team working, building relationships across the organisation and externally

Ability to self-manage deliverables.

Self-aware and honest to proactively develop skills and behaviors.

Sales experience, with evidence of working within a targeted environment.

IT proficiency, especially Word, Excel, and Outlook.

Patient – our customer demographic ranges from 50's to late 80's, time taken to understand their needs is of the upmost importance.