German Speaking Fraud Activity Agent

About the job German speaking Fraud Activity Agent Position : Fraud Activity Agent

Location : Barcelona, Spain

Employment type : Full-time, on-site

Remuneration : Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES :

Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes

Review and validate customer-provided documentation to assess potential risks or fraudulent behavior

Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards

Monitor pending cases, follow up on outstanding documentation, and escalate when necessary

Maintain detailed and accurate records of investigations, actions, and outcomes

Communicate professionally and effectively in sensitive or escalated situations

Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk

Identify opportunities to improve workflows, share recommendations, and support process enhancements

Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS :

Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).

Strong analytical, problem-solving, and critical thinking skills

Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)

Proven ability to meet or exceed performance targets and maintain professional standards

High level of integrity, reliability, and accountability in all tasks

Strong interpersonal skills, including active listening, empathy, and adaptability

Experience handling complex or escalated cases with professionalism

Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)

Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly

Attention to detail, accuracy, and autonomy in daily work

Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis

Willingness to share best practices, contribute to team improvements, and continuously learn

Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS :

Attractive remuneration with capped sales bonuses.

Relocation assistance.

Fully paid training on company processes, tools, and products.

Modern office facilities in a convenient central location.

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