Customer Service

Tucai Group is considered one of the leading manufacturers of flexible connection hoses and valves for gas, water, and fuel applications, with globally recognized certifications.

The mission of the Customer Service role is to serve our national and international customers in their sales and after-sales activities and experience.

THE ROLE

Key responsibilities :

Insert customer orders in the ERP systems and manage order confirmations to customers.

Receive and respond to customer enquiries, emails and phone calls. Send invoices and shipment related documents. Send rappel reports to customers. Send samples, commercial documents, catalogues, etc.

Receive customer claims and insert them in the internal app.