Team Leader - Operations

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Job Description

Are you a good decision-maker? Are you good at managing people? Do you have concerns? Do you enjoy challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then this job is for you!

What do you do in a day?

• Management of the staff under your supervision. Coaching and training the team.
• Identification and development of potential talents for the company.
• Focus on excellence in customer service.
• Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
• Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
• Coordination of project management projects. Communication with other departments for project execution (BaSE, IE, etc.).
• Coordination of center and service audits. Follow-up on issues found.
• Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
• Support with operational functions when necessary.

What do we offer?

What should you be able to do?

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

Founded in 1907 as a courier company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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