Server and Network Engineer

Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.

Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments.

Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements.

Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu / Red Hat), and macOS environments.

Firmware / software bug fixes

Performance improvements

Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register.

Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including :

Audio / video, display, and peripheral device compatibility.

Network connectivity troubleshooting (Wi-Fi / Ethernet).

File system errors, driver updates, and system performance tuning.

Supervise imaging, configuration, and provisioning of corporate endpoints.

Guide users in the use of Microsoft Company Portal and other enterprise applications.

Troubleshoot installation, performance, and compatibility issues.

Liaise with software vendors to resolve bugs / defects.

Ensure effective support for Apple iOS and Android devices, covering system errors, performance issues, and application compatibility.

Proven experience in a Technician / IT Engineer role within a Managed IT Services or enterprise IT environment.

Microsoft Windows Server / Desktop environments.

Linux (Ubuntu / Red Hat Enterprise Linux).

macOS.

Enterprise applications (Microsoft 365, productivity tools, bespoke apps).

Strong troubleshooting skills in networking, drivers, file systems, and hardware / software interoperability.

Understanding of MDM solutions (Intune, Jamf, or equivalent) for endpoint and BYOD support.