Customer Services - Servicing Support

Tucai Group is considered one of the leading manufacturers of flexible connection hoses and valves for gas, water, and fuel applications, with globally recognized certifications.

The mission of the Customer Service role is to serve our national and international customers in their sales and after-sales activities and experience.

Insert customer orders in the ERP systems and manage order confirmations to customers.

Send samples, commercial documents, catalogues, etc.

Create and maintain updated customer files in ERP system, keep customer data permanently updated (customer contacts, shipping address, price list). Insert sales forecast received from customers into ERP system.

A minimum of 5 years’ experience in Customer Service within an international company.

Experience with EDI and / or Microsoft 365 or similar. Office.

Fluent English is a must for daily communication. French or another European language is a plus.

The role is for a very committed person with high standards of quality, a dynamic personality and a strong customer orientation.

Due to limited public transportation options, applicants must have a car.

Full-time and permanent contract

Flexible hours (7 : 30 / 9 : 15 to 16 : 30 / 18 : 30), short days on Fridays and in August.

You can work from home 1 or 2 days per week depending on your tasks and schedule.