Project Management Specialist

Player Support Project Manager Job Overview

Are you a highly skilled gaming professional with experience managing teams of over 50 members? We're seeking a talented Player Support Project Manager to lead our large 24 / 7 team covering multiple languages.

This is an exciting opportunity for someone who is passionate about mobile games, has a solid understanding of how gaming communities work, and possesses excellent leadership, communication, organizational, and multitasking abilities.

Key Responsibilities :

• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.

As a key member of our team, you will strive to improve team performance, ensuring strong KPIs, with a focus on CSAT, QA, and productivity.

Responsibilities include :

Requirements :

We are looking for someone with a solid background in team management, excellent communication skills, and the ability to work effectively in a dynamic environment.

Benefits :

This is an exciting opportunity for someone who wants to be part of a global team that values innovation and teamwork. As a Player Support Project Manager, you will have the chance to develop your skills, work with a talented team, and contribute to the success of our company.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

Join us today and take the first step towards an exciting career in gaming support!