Help Desk Support Specialist

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We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk / IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

When applying, please ensure you're submitting your CV in English.

Responsibilities include :

Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

Be able to receive and respond to incoming calls, and / or e-mails regarding workstation and peripheral performance and use requests

Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

Adhere to procedures for logging, reporting and monitoring helpdesk requests

Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills :

Must be fluent in the English language

The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people

Highly self-motivated and with reasoning skills

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)

Knowledge of Mac OS X is desirable

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.

Knowledge of Antivirus and Spyware removal techniques

Ability to quickly diagnose and fix problems

Ability to articulate and maintain attention to technical details

Ability to open a computer and replace defective components

Desire to learn new skills

Ability to follow through and document issues as well as resolutions

Be able to work in a team-oriented, collaborative environment

Familiar with Microsoft Active Directory a plus

By applying, I confirm I have read and accept TransPerfect's Privacy Policy : https : / / www.transperfect.com / about / data-privacy-recruiting

Seniority level Entry level

Employment type Full-time

Job function Information Technology and Customer Service

Industries Translation and Localization, IT Services and IT Consulting, and Software Development

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We are not including additional job postings or unrelated signals. This posting focuses on the Help Desk role in London, UK.

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