Digital Transformation Consultant

We are currently seeking a Business Analyst to join our organization. This is an exciting opportunity for someone with experience in global assisted channels products (branches, contact centers) for banking transactional flows.

About the Role

The successful candidate will be responsible for gathering, documenting, and validating functional and non-functional requirements for transactional processes in assisted channels. They will also identify standardization and process improvement opportunities across countries and systems, and contribute to the definition of the global product functional roadmap.

The ideal candidate will have a strong analytical and problem-solving skills, and experience working in agile environments (Scrum / Kanban). Fluency in English is required, and proficiency in Spanish or other languages is a plus.

This role offers numerous benefits, including a flexible compensation program, free access to training platforms, professional stability and career plans, and real work-life balance measures.

The job involves facilitating workshops and discussions to align business requirements and functional solutions, preparing clear and structured documentation, mapping and analyzing end-to-end transactional flows and customer journeys, and supporting testing and validation of new functionalities before deployment.

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