Clinical Quality Assurance, Qa Senior Specialist - €30.000 - €45.000 A Year

Partner Support Quality, Training & Reporting Specialist

Join to apply for the Partner Support Quality, Training & Reporting Specialist role at Fever.

We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With proprietary technology and a data‑driven approach, we’re revolutionizing how people engage with live entertainment. Every month our platform inspires over 300 million people in more than 40 countries to discover unforgettable experiences while empowering event creators with data and technology to scale, innovate, and reach new audiences.

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment. This role bridges quality assurance, enablement, and analytics to help us scale effectively while maintaining world‑class service.

Responsibilities

• Designing and delivering onboarding programs for new representatives to ensure alignment with workflows, tools, and service standards.
• Leading continuous training initiatives to maintain consistent knowledge levels across the team.
• Developing and maintaining a structured Quality Assurance framework, including scorecards, ticket reviews, and evaluation rubrics.
• Monitoring interactions with Partners to assess compliance with quality standards.
• Conducting coaching sessions, performance reviews, and skill assessments to support professional growth and service quality.
• Acting as the Zendesk subject‑matter expert, ensuring optimal setup, workflow efficiency, and adoption of best practices.
• Generating comprehensive reporting across support operations, including Agent performance and Service reports for partners and leadership.
• Partnering with supervisors and managers to translate reporting insights into process improvements.
• Staying updated on industry trends, support tools, and methodologies such as Knowledge‑Centered Service to continuously improve standards.

About You

comfortable creating reports and turning insights into actionable recommendations.

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

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