Team Lead, Demand Integrations

Job Description

The Opportunity

Cint is seeking a Team Lead for our EMEA & APAC Demand Integrations Team, reporting directly to our global lead. This role involves supporting high-profile customers, coordinating with internal stakeholders across departments and regions, and leading a team of integration consultants across various locations.

The Demand Integrations team provides technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations.

As the Lead for EMEA and APAC, you will oversee customer integrations, your team’s performance, and contribute to the company's success. Key metrics include customer integration health, growth, and time-to-launch for new customers.

You will collaborate closely with Customer Success, Account Management, R&D teams, and regional counterparts, while supporting and understanding the cultural and business nuances of your region.

This role requires flexibility with time zones, remote work, and potential travel for customer visits and team events.

The Team

The Demand Integrations team is part of the Customer Experience Organization, working across departments to facilitate communication between sales, customer success, and technical teams, and to incorporate customer feedback into product development.

Our team supports customers globally, with members in the US, Europe, and India, focusing on Marketplaces, Measurement & Data solutions, and Optimization & Health.

What You Will Do

Serve as the primary contact for internal stakeholders regarding queries and escalations in EMEA / APAC

Support your team with queries and escalations

Build relationships with internal departments and stakeholders

Foster your team’s growth and learning

Model creativity and a solution-oriented mindset

Manage change and support your team and customers through it

Understand regional customer needs, cultural differences, and challenges

Assess regional performance and opportunities

Build and maintain customer relationships to ensure healthy and growing integrations

Understand high-profile customers’ internal structures and needs

Provide technical guidance during all phases of integration

Collaborate on process improvements and rollout

Create relevant internal documentation

Recommend API improvements internally and for customers

Investigate and resolve customer issues promptly

Develop industry knowledge to promote Cint’s value

Understand different customer business models and how integration benefits them

Practice effective time management and self-discipline

Qualifications

Experience in mentoring, team management, and leadership

Experience onboarding customers to tech solutions and understanding customer lifecycle

Technical expertise with REST APIs, platform integrations

Ability to handle large data volumes

Problem-solving skills with analytical approach

Strong communication and teamwork skills

Ability to explain technical ideas to non-technical stakeholders

Technical skills in Postman, Bruno, Git, Linux, API troubleshooting, basic coding, and engineering concepts

Experience with SQL, Power BI, JIRA, Salesforce is a plus

Ability to work in a fast-paced, evolving environment

Fluent in English, both spoken and written

Bonus Points If You Have

Bachelor’s degree in relevant fields

Knowledge of internet protocols, API frameworks, and programming languages like Python, JavaScript, or Go

Familiarity with modern software development methodologies and API infrastructure

Additional language skills beyond English

Additional Information

LI-AP1

LI-Remote

Our Values

Collaboration is our superpower

We value diverse perspectives and success through teamwork

Innovation is in our blood

We are pioneers, curious, and bring ideas to life

We do what we say

Accountability, excellence, and honesty are core to us

We are caring

We learn from each other, listen, and embrace diversity

More About Cint

Recognized as a top workplace, Cint continues to grow through acquisitions and global presence, with offices worldwide. Learn more at www.cint.com

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