Incident Manager | Service Desk Level 2 Manager

Incident Manager | Service Desk Level 2 Manager | Barcelona | Spain |

Where : Barcelona | Spain | Hybrid (1 day per week in the Office - Poblenou)

The Company : Multinational

Salary : 50.000€ - 60.000€ / year or Freelance : 300€ - 400€ / day

Mission Description :

You will lead a Level 2 support team of six engineers based in India, responsible for managing incidents related to a suite of Applications — a department created one year ago to manage all tracking and asset management applications once a product (component or factory) is manufactured.

You will ensure smooth coordination between the technical teams (Level 3) and business stakeholders, driving incident resolution and maintaining operational excellence.

Preferred Experience & Skills :

Proven experience as an Incident Manager or Support Team Lead (Level 2 or Level 3 environments).

Solid understanding of IT Service Management (ServiceNow preferred) .

Excellent communication and leadership skills.

Strong organizational and prioritization abilities.

Capable of managing remote teams and maintaining a strong link with business users.

Technical background not mandatory , but ability to understand IT processes is essential.

Fluent in English (Spanish or French is a plus).

Job Details :

Schedule : Standard business hours, no on-call shifts (emergency phone only).

Location : Hybrid – Barcelona (Poblenou, Thursdays onsite).