Availability and Capacity Process Owner

If you are looking for a new challenge and would like to take part of international projects within a multinational IT firm, this is your opportunity

We are hiring an Availability and Capacity Process Owner

At NTT DATA , we are seeking an experienced and proactive Availability and Capacity Process Owner to ensure that our IT services consistently meet current and future performance, capacity, and availability requirements in a cost-effective and timely manner.

This is a key role focused on maintaining optimal service reliability through s trategic planning , continuous monitoring , and performance optimisation .

Key Responsibilities

• Ensure high availability and optimal performance of IT services and infrastructure, minimising downtime.
• Develop and implement strategies for service availability , capacity planning , and disaster recovery .
• Manage incidents affecting service availability, identify root causes, and implement preventive actions.
• Ensure compliance with Service Level Agreements (SLAs) and collaborate with stakeholders for their continuous improvement.
• Monitor IT service and infrastructure performance, producing reports and analytics to support decision-making.
• Plan, implement, and manage capacity and lifecycle processes for datacentre and cloud environments .
• Develop and maintain capacity plans, forecast future demands, and optimise resource utilisation.
• Conduct risk assessments, manage mitigation plans, and ensure business continuity.
• Coordinate with IT and business teams to align infrastructure capabilities with organisational needs.
• Integrate supplier availability processes within internal and third-party frameworks.
• Deploy and maintain an Availability Management Information System (AMIS) , ensuring timely updates and accurate forecasting.
• Drive continuous improvement initiatives to enhance reliability, performance, and cost efficiency.

Required Skills and Qualifications

If you are a results-driven professional with a passion for ensuring the resilience and performance of IT services, we invite you to join our international team at NTT DATA

Why NTT DATA?

At NTT DATA, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in wich we can explore, live and enhance our own singularity.

#WeAreAllUnique #YouMakeUsUnique