If you are looking for a new challenge and would like to take part of international projects within a multinational IT firm, this is your opportunity
We are hiring an Availability and Capacity Process Owner
At NTT DATA , we are seeking an experienced and proactive Availability and Capacity Process Owner to ensure that our IT services consistently meet current and future performance, capacity, and availability requirements in a cost-effective and timely manner.
This is a key role focused on maintaining optimal service reliability through s trategic planning , continuous monitoring , and performance optimisation .
Key Responsibilities
- Ensure high availability and optimal performance of IT services and infrastructure, minimising downtime.
- Develop and implement strategies for service availability , capacity planning , and disaster recovery .
- Manage incidents affecting service availability, identify root causes, and implement preventive actions.
- Ensure compliance with Service Level Agreements (SLAs) and collaborate with stakeholders for their continuous improvement.
- Monitor IT service and infrastructure performance, producing reports and analytics to support decision-making.
- Plan, implement, and manage capacity and lifecycle processes for datacentre and cloud environments .
- Develop and maintain capacity plans, forecast future demands, and optimise resource utilisation.
- Conduct risk assessments, manage mitigation plans, and ensure business continuity.
- Coordinate with IT and business teams to align infrastructure capabilities with organisational needs.
- Integrate supplier availability processes within internal and third-party frameworks.
- Deploy and maintain an Availability Management Information System (AMIS) , ensuring timely updates and accurate forecasting.
- Drive continuous improvement initiatives to enhance reliability, performance, and cost efficiency.
Required Skills and Qualifications
Bachelor's degree in Information Technology, Computer Science , or a related field (or equivalent experience).Minimum 10 years of experience in IT infrastructure roles, focusing on availability, capacity, and lifecycle management (this is not an executive position).Proven experience managing large-scale datacentre and cloud infrastructures .Strong expertise in availability management , capacity optimisation , and disaster recovery .Proficiency with monitoring tools, AMIS platforms, and performance tuning methodologies.Familiarity with the ITIL framework and service management best practices.Experience in asset tracking, vendor coordination, and infrastructure decommissioning.Relevant certifications (e.g. ITIL, PMP, AWS, Azure ) are an advantage.Excellent analytical, problem-solving, and communication skills.Ability to manage multiple initiatives simultaneously and collaborate effectively across teams.Innovative mindset focused on continuous improvement and emerging technologies.Fluent English proficiency (knowledge of other European languages is an asset).If you are a results-driven professional with a passion for ensuring the resilience and performance of IT services, we invite you to join our international team at NTT DATA
Why NTT DATA?
Competitive compensation package.Flexible hybrid working model.A mentor to support you with your employee experience.Continuous learning opportunities & sponsored certifications (Udemy, languages etc.).Clear career paths & a developmental 360° feedback framework.An international dynamic within a fast-paced working environment.The opportunity to work in a diverse environment with talented colleagues.At NTT DATA, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in wich we can explore, live and enhance our own singularity.
#WeAreAllUnique #YouMakeUsUnique