Onboarding Manager

Direct Reporting Line to : Divisional Chief Operating Officer (DCOO) – Europe, Iberia, US & Canada

Dotted Reporting Line to : Group Head of Acquisition Integration

Location : – Flexible, Hybrid

Job Overview :

As an Acquisition Onboarding Manager at ISP, you will play a pivotal role in integrating newly acquired or established schools into our international network. You will lead and coordinate end-to-end post-acquisition onboarding activities, working closely with divisional, regional, and school-based teams to ensure successful project delivery.

This is a dynamic and hands-on role that combines execution of assigned tasks with project management. You will not only oversee the integration plan but also actively contribute to the completion of critical tasks, particularly in time-sensitive areas such as Finance. You’ll be the central point of accountability for the onboarding timeline, progress tracking, risk mitigation, and issue resolution.

You will be an advocate for collaboration, structure, and transparency, using monday.com to manage projects, engage cross-functional stakeholders, and maintain momentum. The role requires excellent communication skills, adaptability, and a proactive mindset to ensure that each integration is efficient, structured, and tailored to the needs of each school and region.

Key Responsibilities

Regional Management & Regional Support :

Lead the development of customised onboarding project plans in monday.com for each school, ensuring alignment with ISP’s integration framework and timelines.

Guide regional and school teams in understanding their onboarding responsibilities and deliverables.

Monitor progress across all functional areas, identifying delays early, assessing risks and impacts and coordinating with stakeholders to implement corrective measures.

Provide practical assistance and support in completing assigned, time-critical tasks where there are capacity or capability challenges.

Work closely with the Divisional Chief Operating Officer and the Regional Managing Director to prioritise resource allocation and manage project load to ensure timely delivery of all onboarding milestones.

Integration Planning & Execution :

Review Financial Investment Papers (FIPs), Sale & Purchase Agreements (SPAs), and other acquisition documentation to ensure critical obligations and timelines are captured in the onboarding plan.

Tailor integration tasklists across departments including HR, Finance, Learning, Marketing, Technology, Legal, and Operations to reflect each school’s structure, priorities and dependencies.

Collaborate with other Onboarding Managers and Group Heads of Function to regularly review and improve the integration task library, embedding best practices and feedback from prior projects.

Conduct regular status meetings to track progress, manage interdependencies, and ensure that regional and school teams are supported throughout the onboarding lifecycle.

Proactively escalate material risks and propose mitigation actions to ensure minimal disruption to school operations and the project timeline.

monday.com Administration & Reporting :

Maintain and update monday.com boards for all active projects, ensuring they reflect real-time status, deadlines, and dependencies.

Provide guidance and training to regional and school staff on monday.com to support adoption and effective use, as well as project inclusion for all key stakeholders.

Develop and maintain real-time dashboards and produce regular status reports and updates for regional leadership and ISP Group executives.

Ensure consistency and transparency in reporting to support strategic decision-making and highlight areas needing additional support.

Cross-Functional Coordination & Stakeholder Management :

Act as the primary link between Group Business Development, regional leadership, and school teams, ensuring sharing of key information and objectives post-acquisition.

Work with Group Heads of Function to ensure onboarding task lists are actionable, prioritised, and well understood by operational teams.

Facilitate interdepartmental collaboration to align on key tasks, timelines, and deliverables, encouraging open communication and timely issue resolution.

Support a culture of continual learning and sharing by facilitating knowledge