IT Service Manager

At Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the out IT team. The profile responds to a key player in the organisation and will be instrumental in shaping strategic applications and It infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain scalable and robust systems with high quality and security standards. If you are passionate about using data-driven systems, we would like to meet you.

Responsibilities

• The IT Service Manager is responsible for the daily management of the service, with technical knowledge and experience in the Service Desk.
• At the outset, they gather specifications for the client's technological environment and validate coverage, inventory, and technical skills.
• For high-volume services (>

1,000 requests / month), a team of managers led by a Project Manager participates during the transition.

Qualifications

Educational Background : University degree or vocational training with extensive experience in Computer Science, Information Technology, or a related field.

Customer needs management : previous experience identifying, setting up and implementing new customer needs.

Data : Experience and knowledge about Data Science or Data Architecture.

Technical Stack : Basic knowledge of operating system administration, databases, networks, telecommunications L, Cloud, AWS or azure, Active directory, etc..

Reporting creation : experience creating and sharing clear and simple reports and documentation.

Good English level.

Strong analytical and problem-solving skills.

Communication skills : Excellent communication and collaboration skills.

Outsourced service : experience managing outsourced services, based in KPIs tracking and achivement.