Ab873 | Cloud Operations Architect, Enterprise Support Emea South

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers’ innovative spirit across various technologies—including Compute, Storage, Database, Big Data, Application Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises in both the commercial and public sectors.

The Role

As a COA,

you will help craft and execute strategies to promote the adoption and effective use of AWS services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others. Your technical expertise and customer-facing skills will enable you to represent AWS effectively within customer environments and lead discussions with senior leadership on incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, proactively maintaining your customers’ AWS environments. Developing close relationships will allow you to understand their business, operational needs, and technical challenges, helping them maximize AWS benefits. This role may require travel of 10% or more as needed.

The COA is central to delivering value to our Enterprise Support customers. If you wish to be at the forefront of innovation, we invite you to join us!

AWS Sales, Marketing, and Global Services (SMGS) focus on driving revenue, adoption, and growth across small, mid-market, and large enterprise accounts, including the public sector. The AWS Global Support team interacts with leading companies and believes world-class support is critical to customer success.

Key job responsibilities

You’ll advise on solutions, provide technical guidance, and advocate for customers :

Ensure AWS environments remain operationally healthy while reducing costs and complexity.

Develop trusting relationships with customers, understanding their business needs and technical challenges.

Use your technical acumen and customer obsession to drive discussions on incidents, trade-offs, and risk management.

Consult with a range of partners, from developers to C-suite executives.

Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Proactively identify opportunities for customers to gain additional value from AWS.

Provide detailed reviews of service events, monthly and quarterly metrics, and pre-launch planning.

Solve diverse problems as customers migrate workloads to the cloud. A day in the life

See what the team says about similar roles :

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Whether you are just starting your career, have followed an unconventional path, or have alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Customers from successful startups to Global 500 companies trust our products and services to power their businesses.

Work / Life Balance

We value work-life harmony. We strive for flexibility to support your success at work and at home. When supported, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

At AWS, learning and curiosity are in our nature. Our employee-led affinity groups foster inclusion and empower us to celebrate our differences. Events like CORE and AmazeCon promote diversity and continuous learning.

Mentorship and Career Growth

We aim to be Earth’s Best Employer by providing knowledge-sharing, mentorship, and career development resources to help you grow professionally.

J-18808-Ljbffr

#J-18808-Ljbffr