Entry Level Client Engagement Specialist

Are you looking for a challenging and rewarding role that allows you to make a real difference in people's lives? As an Entry Level Client Success Manager, you will play a key part in our mission to connect talented individuals from diverse backgrounds with industry expert mentors.

Our company has created a platform that provides free advice on the interview process, sharing insider tips and proven strategies from experienced professionals. This is a unique opportunity to be part of a rapidly growing business that is committed to helping job seekers get hired with the help of a mentor.

Key Responsibilities :

• Client Onboarding : Guide new clients through the onboarding process, ensuring a smooth introduction to our services
• Relationship Management : Build and maintain strong relationships with assigned clients, acting as their trusted advisor
• Understanding Client Needs : Proactively understand your clients' business objectives, challenges, and desired outcomes
• Value Demonstration : Demonstrate the value of our services by providing regular updates, insights, and best practice recommendations
• Adoption and Engagement : Drive product adoption and engagement through training, support, and proactive communication
• Problem Solving : Identify and resolve client issues promptly and effectively, escalating where necessary
• Retention and Growth : Work to reduce churn and identify opportunities to expand client accounts
• Feedback Collection : Gather client feedback and share insights with our teams to improve our services
• Advocacy : Encourage clients to become advocates for us through testimonials, case studies, and referrals
• Performance Tracking : Monitor client health metrics and proactively address any potential issues to ensure success

We offer a competitive salary and commission structure, comprehensive benefits package, and opportunities for career advancement in a dynamic environment. You'll have the chance to work closely with our passionate and collaborative team to drive business growth and make a meaningful impact.