Quality Assurance Team Lead

Job Title : Data Quality Manager

Company Overview :

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.

We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

Job Description :

We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team

Key Responsibilities :

• Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
• Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
• Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
• Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
• Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.

Requirements :