Talent.com
Esta oferta de trabajo no está disponible en tu país.
Customer Success Manager (Csm) - Remote

Customer Success Manager (Csm) - Remote

buscojobs Argentina, La Rioja, Spain, La Rioja, España
Hace 1 día
Descripción del trabajo

Job Title : Customer Success Manager (CSM)

Location : Remote

Role Type : Full-Time

About Reef

At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest in their customer retention and growth infrastructure. We provide training, admin / HR support, and connect you to a community of high-performing customer success and revenue professionals.

About The Role

We are seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You will work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion. You will manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets.

What success looks like : 95%+ client retention rate with consistent account expansion revenue. You'll work with established business owners who value strategic partnerships and long-term growth. You'll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation.

This role suits people who have consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.

Responsibilities

  • Manage a portfolio of key accounts and own complete customer lifecycle from onboarding to renewal and expansion.
  • Drive client retention and expansion, identifying growth opportunities within accounts.
  • Collaborate with client teams to ensure clients achieve desired outcomes using provided data, success frameworks, and targets.
  • Partner with senior leadership and revenue teams to ensure strategic partnerships and long-term growth.

Qualifications

  • Excellent spoken and written English
  • 3+ years experience in customer success or account management roles
  • Proven track record of managing client relationships and driving renewals
  • Comfortable presenting to business owners and senior stakeholders
  • Strong problem-solving and consultative communication skills
  • Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset
  • Competitive salary with uncapped commission structure for high achievers
  • Direct employment with established, rapidly growing company
  • Growth potential as the company scales to higher revenue targets
  • Access to other job opportunities through Reef

    • #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Manager Manager • , La Rioja, Spain, La Rioja, España