Technical customer support specialist Empleos en Valencia

Corporate Support Specialist page is loaded

Corporate Support Specialist

Apply locations Spain - Valencia time type Full time posted on Posted 3 Days Ago job requisition id R-00021222

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION : About Us :

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

JOB SUMMARY

The Corporate Tech Support Specialist forms a part of the team of engineers that are focused on Systems related technologies , within the wider Corporate Systems team. The role involves driving the implementation, operation and improvement of the systems tech stack and practices, including compute, storage, identity and security, focusing on our corporate systems reliability, scalability, and efficiency. You will collaborate closely with the rest of the Technology, Corporate and Platform teams to align on and drive the Corporate IT compute system. The ultimate goal is to build and run a reliable, scalable, and secure set of compute capabilities in HBX Group while fostering a culture of collaboration, innovation, and continuous improvement within the team.

JOB RESPONSIBILITIES

• You will be part of the Corporate IT Systems team, providing support in day-to-day activities delivering high-quality results and meeting the service targets.
• You will collaborate with the Corporate Systems Lead and other technology platforms teams to align on the corporate IT roadmap and strategy.
• You will be driving the strategic compute initiatives within the technology platform, focusing on on-premises and cloud compute capabilities, storage, identity and security at systems meeting the delivery deadlines.
• You will apply best practices, implement standardized and automated processes, and ensure effective provision of computing services, and related monitoring and troubleshooting.
• You will provide technical support to troubleshoot and resolve computing services related issues. Act as an escalation point for complex technical challenges, driving timely resolutions and ensuring minimal impact to operations.
• You will stay updated with industry trends and emerging technologies related to the computing services provided. Evaluate and recommend the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives.
• You will be a part of a culture of collaboration, innovation, and continuous improvement within the team. Participate in the team knowledge sharing, take advances about learning opportunities, and impulse your skills in base of experimentation and creative problem-solving.
• You will have the opportunity to participate in discussions and decision-making processes regarding the overall corporate IT architecture and direction.

REQUIRED SKILLS

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work :

About Us

ESG (Environment, Sustainability, Governance)

Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action.

We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement.

We’ve been certified as carbon neutral for four years in a row.

We’re committed to protecting the environment in all the places we work.

We support the economic and social development of our regions through our Corporate Volunteering Programme.

We respect human rights and work hard to make sure we don’t commit any violations.

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