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Customer Service Agent - Truck Assistance (French, Italian %26 German Speaker)
AXABarcelona, Cataluña, SpainHace 2 días
Descripción del trabajoFrench / Spanish / English French / Italian / English German / Spanish / English Internal / external customer orientation Teamwork Interpersonal skills Adaptability / Organizational skills Excellent written and spoken communication skills Excellent telephone customer service skills PC skills (Word, Excel, Internet), including strong typing skills Bachelor's Degree / FPII - Demonstrated experience in telephone customer service or customer-facing functions
Growing with the best talent at Axa Partners
We are looking for agents to join the International Customer Service team (TAI) located in Barcelona.
Why should you apply?
If you are looking for a job and you speak native French, Portuguese, German, or Italian, as well as Spanish and English, we offer you the opportunity to work in a multinational company.
If you enjoy working in an international environment, teamwork, and rapid change, join the Truck Assistance International team! In the Truck Assistance International (TAI) department, we focus on providing roadside assistance to heavy vehicles on an international level.
What does the position consist of?
- Know in detail the different types of insurance policies of our clients and apply the corresponding conditions in each case.
- Advise and guide clients towards an appropriate solution.
- Coordinate all the necessary steps of the assistance : answer international phone calls and emails, register cases, document actions in our IT system, organize the appropriate assistance, and ensure the closure of each file.
- Provide a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy.
- Assign the necessary professionals for the transfer of the vehicle and for the transfer of the occupants.
- Perform administrative tasks (sending faxes, emails, using templates to manage vehicle rentals, hotels, cabs, ticket reservations).
- Work in a team environment to ensure proper case management, always following established internal procedures and protocols.
- Participate in regular meetings with your line manager and counterparts, relying on them for the resolution of files.
- Manage invoices and claims related to each case.
Conditions : Contract : Permanent
Schedules : We are looking for different working hours, both weekdays and weekends.
Start Date : End of February
You are perfect for this role if you have :
We are looking for the following language combination at a high written and spoken level :
Additional qualifications include :
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