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International Programs Team Lead
Zurich 56 Company LtdBarcelona, Cataluña, SpainHace 9 días
Descripción del trabajoBring account management knowledge and skills to maintain key accounts. Lead one of the Portfolio Management teams in the UWS Operations team at SC Spain. Manage IPZ Portfolio for Financial Lines, Cyber, and Property Prime. Responsible for implementing IPZ CABT produced programs. Develop good relationships and maintain fluent communication with the Central teams, SC Spain team, and IPZ Network. Deliver high-quality solutions and drive continuous improvement activities across all services provided. Set individual objectives, review performance / appraisals, and provide ongoing feedback to staff. Model behaviors that demonstrate commitment to corporate values. Drive a performance management philosophy into the organization. Coach and assess subordinates in establishing and leading high-performing teams. Resolve significant business issues by creating teams of appropriate internal and external resources. Manage personal development and encourage others to do the same. University Degree Strong insurance background (business administration, economics, insurance management or similar). Understanding of insurance operations with special focus on handling highly complex international accounts. 4 years’ experience in IPZ, either with an UWS or an UWR background. Experienced in working internationally and cross-border. Strong leadership skills Analytic and strategic thinker Process and solution oriented through Zurich Lean activities. Experience managing and defining international business processes and operations. Ability to follow Operating directives and Performance Metrics Advance level of English Other languages welcome (i.e. Spanish) FlexWork : Flexible hybrid mode for your work schedule. Movement of employees between departments, both locally and internationally. Flexible remuneration options including medical insurance and training. One working day dedicated to volunteering. Referral bonus for bringing top talent. Fitness programs and discounts. 25 vacation days, plus insurance day and your birthday. Retirement plan and life insurance options.
International Programs Team Lead
120698
LI-Hybrid.
As the Lead of the Financial Lines, Prime, and CABT Portfolio Management team within IPZ SC Spain, your primary responsibilities will include :
Responsibilities :
- Lead a team of 5-6 employees in the Financial Lines, Property Prime, and CABT implementation team. Develop the team, train new joiners, and maintain backup and succession planning in place.
- Become an expert in portfolio account management of key and big accounts.
- Maintain and update team guidelines reflecting any wording changes and implement those changes within the team.
- Maintain fluent communication with main stakeholders in the central UW teams for FL, Property, and CABT to ensure expected service is met and their needs are fulfilled.
- Support IPZ Transformation projects such as Wording Digitalization and Product roll-out in Neo.
- Deliver optimal service to Customers in Financial Lines, Prime, and CABT by adhering to guidelines and continuously improving processes to meet SLAs.
- Follow up on escalations to ensure excellent delivery within the network and create a learning organization that shares best practices.
- Follow up on data quality in global systems and deliver on cleanup actions stated in Quality Assurance Reports.
- Maintain good relationships with the IPZ network to improve operations and services provided.
Business Accountabilities :
Performance Management Accountabilities :
How do you know you fit in? I’ll explain :
Education
Experience
Languages
At Zurich we love to live life to the fullest. We believe in balance between life and work, and we encourage flexibility and digital disconnection.
PorSerDeZurich , you can choose the benefits that best fit your needs :
If you feel this role aligns with your skills and aspirations, please send your CV.
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