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International Programs Team Lead

International Programs Team Lead

Zurich 56 Company LtdBarcelona, Cataluña, Spain
Hace 12 días
Descripción del trabajo

International Programs Team Lead

120698

LI-Hybrid.

As the Lead of the Financial Lines, Prime, and CABT Portfolio Management team within IPZ SC Spain, your primary responsibilities will include :

Responsibilities :

  • Lead a team of 5-6 employees in the Financial Lines, Property Prime, and CABT implementation team. Develop the team, train new joiners, and maintain backup and succession planning in place.
  • Become an expert in portfolio account management of key and big accounts.
  • Maintain and update team guidelines reflecting any wording changes and implement those changes within the team.
  • Maintain fluent communication with main stakeholders in the central UW teams for FL, Property, and CABT to ensure expected service is met and their needs are fulfilled.
  • Support IPZ Transformation projects such as Wording Digitalization and Product roll-out in Neo.
  • Deliver optimal service to Customers in Financial Lines, Prime, and CABT by adhering to guidelines and continuously improving processes to meet SLAs.
  • Follow up on escalations to ensure excellent delivery within the network and create a learning organization that shares best practices.
  • Follow up on data quality in global systems and deliver on cleanup actions stated in Quality Assurance Reports.
  • Maintain good relationships with the IPZ network to improve operations and services provided.

Business Accountabilities :

  • Bring account management knowledge and skills to maintain key accounts.
  • Lead one of the Portfolio Management teams in the UWS Operations team at SC Spain.
  • Manage IPZ Portfolio for Financial Lines, Cyber, and Property Prime.
  • Responsible for implementing IPZ CABT produced programs.
  • Develop good relationships and maintain fluent communication with the Central teams, SC Spain team, and IPZ Network.
  • Deliver high-quality solutions and drive continuous improvement activities across all services provided.

    • Performance Management Accountabilities :

  • Set individual objectives, review performance / appraisals, and provide ongoing feedback to staff.
  • Model behaviors that demonstrate commitment to corporate values.
  • Drive a performance management philosophy into the organization.
  • Coach and assess subordinates in establishing and leading high-performing teams.
  • Resolve significant business issues by creating teams of appropriate internal and external resources.
  • Manage personal development and encourage others to do the same.

    • How do you know you fit in? I’ll explain :

    Education

  • University Degree

    • Experience

  • Strong insurance background (business administration, economics, insurance management or similar).
  • Understanding of insurance operations with special focus on handling highly complex international accounts.
  • 4 years’ experience in IPZ, either with an UWS or an UWR background.
  • Experienced in working internationally and cross-border.
  • Strong leadership skills
  • Analytic and strategic thinker
  • Process and solution oriented through Zurich Lean activities.
  • Experience managing and defining international business processes and operations.
  • Ability to follow Operating directives and Performance Metrics

    • Languages

  • Advance level of English
  • Other languages welcome (i.e. Spanish)

    • At Zurich we love to live life to the fullest. We believe in balance between life and work, and we encourage flexibility and digital disconnection.

    PorSerDeZurich , you can choose the benefits that best fit your needs :

  • FlexWork : Flexible hybrid mode for your work schedule.
  • Movement of employees between departments, both locally and internationally.
  • Flexible remuneration options including medical insurance and training.
  • One working day dedicated to volunteering.
  • Referral bonus for bringing top talent.
  • Fitness programs and discounts.
  • 25 vacation days, plus insurance day and your birthday.
  • Retirement plan and life insurance options.

    • If you feel this role aligns with your skills and aspirations, please send your CV.

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