Head of hr ffe572 Empleos en Valencia

Job Description

Job purpose

The Head of Quality for Industry Business Unite (BU) is responsible for overseeing and managing all aspects of quality control and assurance to ensure that products and services meet or exceed customer expectations. They are responsible to ensure that all Industry manufacturing sites and design control centers are compliant to the relevant ISO standards and is able to interact with the appropriate regulatory bodies. They ensure customer complaints are handled in a compliant and timely manner with robust root cause investigation and corrective action. This role requires strong customer focus, leadership skills, a deep understanding of quality management systems, and the ability to drive continuous improvement initiatives.

Responsibilities :

• Quality Management Systems : Develop, implement, and maintain an effective quality management system (QMS) that aligns with industry standards and regulatory requirements. Establish processes and procedures for complaint handling, quality control, document control, corrective and preventive actions, and continuous improvement.  Scope of the role includes oversight of quality responsibilities across Industry manufacturing processes in our sites in Valencia, Shanghai, Hungerford, Haag and Atlanta.
• Quality Control : Develop and implement quality control processes and procedures to ensure that products and services consistently meet quality standards. Establish inspection and testing protocols, monitor product quality throughout the production or service delivery process, and address any non-conformities.
• Supplier Quality Management : Collaborate with procurement and supply chain teams to establish and maintain strong supplier quality management processes. Conduct supplier audits, evaluate supplier performance, and implement measures to ensure that suppliers meet quality standards.
• Quality Assurance : Develop and implement quality assurance strategies and processes to prevent defects and ensure compliance with customer requirements. Define quality metrics and key performance indicators (KPIs), conduct root cause analysis for quality issues, and implement corrective and preventive actions.
• Continuous Improvement : Drive a culture of continuous improvement throughout the organization. Lead initiatives to enhance quality processes, optimize efficiency, and reduce waste. Utilize quality tools and methodologies, such as Six Sigma and Lean, to identify improvement opportunities and drive their implementation.
• Customer Satisfaction : Monitor customer feedback and satisfaction levels to identify areas for improvement. Collaborate with cross-functional teams to address customer complaints, implement corrective actions, and ensure that customer requirements are met.
• Ensures that the industry business has robust and efficient change control processes.
• Training and Development : Provide training and guidance to employees on quality standards, procedures, and best practices. Foster a culture of quality awareness and provide resources to enable employees to fulfill their quality-related responsibilities.
• Compliance : Stay up to date with relevant industry standards, regulations, and certifications. Ensure that the organization complies with applicable quality and regulatory requirements. Coordinate audits and certifications, address findings, and implement necessary actions for compliance.
• Leadership and Team Management : Provide leadership and guidance to the quality team. Foster a collaborative and high-performing team environment. Set performance goals, conduct performance evaluations, and mentor team members to promote their professional growth and development.

Qualifications

Additional Information

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