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Senior Client Operations Specialist.
NagravisionMadrid, SpainHace 3 días
Descripción del trabajoProactively support Sales in managing customer engagements, ensuring alignment with operational priorities and business Drive efficiency in sales execution by streamlining administrative processes and ensuring accuracy in contract execution. Ensure data integrity in CRM for revenue forecasts, budget planning, and customer demand tracking. Assist in revenue analysis, monitoring trends, and identifying key insights to support sales and financial decision-making. Take full ownership of Accounts Receivables (AR) and Collections, ensuring proactive management of outstanding Collaborate closely with Sales and Finance to implement best practices for reducing overdue invoices and optimizing cash Track and monitor customer payments, identifying risks and engaging with customers to resolve overdue balances. Provide Sales with actionable insights and reports on outstanding payments to support their engagement with clients. Develop and maintain clear escalation processes for unpaid invoices, ensuring timely and efficient resolution. Contribute to defining and refining collection strategies to improve overall financial performance. Improve back-office and financial processes by identifying bottlenecks and implementing best practices to enhance Ensure timely and accurate order processing, from booking to invoicing, in alignment with contractual and financial Track invoicing and deliveries, ensuring revenue recognition aligns with financial policies and monthly closures. Validate and refine monthly revenue forecasts in collaboration with Sales teams, considering market trends and seasonality Contribute to defining and implementing operational improvements to support business scalability. Support strategic customer interactions by ensuring smooth operational execution of orders and service requests. Act as a liaison between internal teams and customers to address operational challenges, resolve escalations, and enhance Ensure a seamless end-to-end experience for customers, from order placement to after-sales support. Strong ability to build collaborative and interactive relationships with Sales, Finance, and Customer Operations teams. Proven experience in Accounts Receivables management and Collections, with a results-oriented approach to improving Excellent analytical skills, with experience in financial modeling, forecasting, and business process optimization. Ability to work effectively in a fast-paced environment, balancing multiple priorities while maintaining accuracy and attention Proactive mindset with a strong sense of ownership and problem-solving skills. Clear, concise, and persuasive written and verbal communication skills. Ability to propose and implement process improvements to enhance efficiency and scalability. Proven experience in sales operations, customer operations, or financial forecasting, with a strong focus on Accounts Strong understanding of revenue forecasting, financial analysis, and sales execution processes. Experience in managing complex customer cases and improving operational workflows. Advanced proficiency in Microsoft Office (Excel, Power BI) and CRM tools for data analysis and reporting. Degree in Business Management, Finance, Economics, or a related field, or equivalent professional experience
Stimulating. Motivating. Challenging.
Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra's solutions enable consumers to access content seamlessly over any device through a compelling viewing experience.
Reference : 15507
Publication Date : 04-07-2025
Senior Client Operations Specialist.
Location : Madrid, Spain
Mission
Senior Client Operations Specialist
Position Overview : The Senior Client Operations Specialist plays a key role in ensuring operational efficiency, customer engagement,
and business process optimization. This role strengthens the collaboration between Client Operations and Sales, ensuring alignment
with HQ objectives related to sales execution, back-office operations, financial forecasting, and revenue collection.
A core responsibility of this position is managing Accounts Receivables and Collections, ensuring proactive follow-up on outstanding
payments, and optimizing cash flow in collaboration with Sales and Finance teams. The role also involves supporting strategic
customer engagements, ensuring seamless order management, and driving process improvements to enhance efficiency across
Client Operations.
Reporting to : Client Operations Manager
Responsibilities
Key Responsibilities :
1. Sales Operations & Strategic Support
- Act as a key interface between Client Operations and Sales, particularly for complex cases requiring cross-functional
coordination.
objectives.
2. Accounts Receivables & Collections
payments.
flow.
3. Process Optimization & Financial Accuracy
efficiency.
compliance requirements.
factors.
4. Customer Engagement & Operational Excellence
service delivery.
Requirements / Profile
Qualifications & Skills
payment cycles.
to detail.
Experience & Background
Receivables and Collections.
Reference : 15507
Publication Date : 04-07-2025
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Operation Specialist • Madrid, Spain
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