Head of Operations - Iberia

The Head of Operations IBERIA is responsible for leading and developing the operational performance across VELUX in Spain and Portugal. This strategic role reports to the Regional Operations Director SouthWest Europe and contributes to both local and regional initiatives.

The position oversees two local Operations Managers each responsible for their national teams 7 people in Spain 4 in Portugal) across Sales Operations and Customer Care. In addition the Technical Support team 4 field technicians) reports directly to the Head of Operations. The After Sales Technician (AFS) function is currently outsourced in Spain and being progressively implemented in Portugal.

Area of Responsibilities :

• Operational Excellence & Crossfunctional Collaboration :

Deliver best in class Order to cash process Customer and after sales service : Promote a culture of continuous improvement and operational excellence. Foster collaboration across functions and countries.

Ensure constant process efficiency tools and technology implementation and Customer centric approach change management where appropriate.

Build strong relationships with key internal and external stakeholders including the Market Director Iberia and Sales teams ensuring effective collaboration and alignment.

Lead a decentralized operational structure managing :

2 local Operations Managers overseeing Sales Operations and Customer Care teams (Spain & Portugal)

Ensure alignment and process consistency across all operational areas : Sales Operations Customer Care Technical Support and After Sales activities.

Manage and monitor the Iberian Operations budget ensuring efficiency and alignment with business priorities.

Actively contribute to regional and global initiatives taking part in crossmarket transformation and improvement projects with strategic or tactical impact.

Define and implement a longterm roadmap for operational growth and excellence in Iberia aligned with both local market needs and regional goals.

Leverage learnings and practices from other SouthWest markets and relevant external benchmarks to continually enhance Iberian operations.

Required Skills & Competencies :

Required Experience :

Director

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full-Time

Experience : years

Vacancy : 1