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Customer Success Manager - German speaker
Jordan martorell s.l.barcelona, EspañaHace 18 días
Descripción del trabajoDevelop tailored onboarding plans to address the specific needs of high-value clients. Conduct personalized product demos and training sessions for key stakeholders within strategic accounts. Collaborate closely with cross-functional teams (Sales, Product, and Support) to ensure smooth integration and deployment. Provide ongoing support during the onboarding phase, proactively addressing any technical or operational concerns. Document onboarding processes and outcomes, ensuring consistent best practices across accounts. Customer Engagement & Satisfaction : Monitor product usage and adoption to identify opportunities for optimization. Advocate for customer needs internally, collaborating with product teams to drive improvements. Retention & Churn Prevention : Develop and execute account success plans for strategic customers. Technical Support & Integration : Collaborate with engineering and product teams to resolve technical challenges efficiently. Growth & Expansion : Support the Sales team in presenting additional solutions tailored to client needs. Process Improvement : Share insights and feedback from onboarding experiences to improve internal processes. Some experience in pre-sales, technical sales, or as a technical consultant. Good basic technical knowledge of contexts. CRM experience (Hubspot, Salesforce). Strong communication skills and customer-oriented thinking. Ability to empathize with customers and identify needs. Thorough way of working. Reliability. Time management and prioritization of tasks. Completed technical education. Solid IT experience (SQL / Amazon S3 / FTP concept). Bachelor’s Degree in Business or equivalent. Health Insurance with Alan. Opportunity to grow professionally within a fast-growing global company. Warm working atmosphere : Good, friendly communication and warm cooperation are the order of the day at our company.
Do you want to be part of a cutting-edge revolution that's redefining the automotive industry? If so, look no further. At CarCutter, we don't just offer a product, but a vision.
Backed by Diffusely, the global leader in image quality, CarCutter is the leading automotive tech-based image solution offering a game-changing SaaS product to car dealerships and marketplaces.
We are at the forefront of innovation, providing AI-driven technology that is reshaping the car selling experience, capturing attention, and driving sales like never before.
Location : Barcelona or Paris.
Key Responsibilities :
- Onboarding for Strategic Accounts :
Lead a seamless onboarding process for strategic accounts, ensuring alignment with their unique business goals and requirements.
Build strong relationships with strategic accounts through regular check-ins and open communication.
Identify potential risks and proactively address challenges to ensure long-term retention.
Support API integrations and other technical onboarding tasks for strategic accounts.
Identify opportunities for upselling and cross-selling within strategic accounts.
Continuously refine the onboarding framework for strategic accounts.
Profile :
Hard-Skill Requirements :
Soft-Skill Requirements :
Of advantage :
What We Offer :
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Manager German Speaker • barcelona, España
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