Customer Success Manager - German

Job Requisition ID #

25WD89709

Position Overview

Do you have a customer-first mindset and a passion for building lasting relationships? Do you thrive on change?

If so, we are looking for a Customer Success Manager based in Barcelona to help Autodesk’s customers with Enterprise Business Agreements (EBA) drive long-term success by executing a range of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to make a meaningful impact on our customers and Autodesk’s success.

Real Customer Success is built on empathy and trust. The foundation of our culture is Customer First !

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer’s return on investment in Autodesk solutions.

Responsibilities

• Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
• Establish measurable success criteria and assist in building organizational alignment.
• Develop and maintain a strategic roadmap with a select group of named accounts to ensure successful and broad adoption of Autodesk solutions.
• Collaborate with internal subject matter experts to translate customer business / technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
• Build trusted relationships as a trusted advisor by sharing insights and listening deeply to customer needs.
• Create and coordinate account documentation including reports, proposals, business assessments, and recommendations.
• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO).
• Accountable for post-sale account management and drive account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group).

Minimum Qualifications

LI-LH1

Learn More

About Autodesk

Welcome to Autodesk! Our software helps create amazing things daily — from green buildings and clean cars to smart factories and blockbuster movies. We empower innovators to turn ideas into reality, transforming how things are made and what can be made.

We pride ourselves on our culture, rooted in our Culture Code. Our values and ways of working help our people thrive and realize their potential, resulting in better outcomes for our customers.

At Autodesk, you can be your authentic self and do meaningful work that contributes to a better future. Ready to shape the world and your future? Join us!

Salary transparency

Salary is part of Autodesk’s competitive compensation package. Offers depend on experience and location. Alongside base salary, we emphasize discretionary annual cash bonuses, sales commissions, stock or long-term incentives, and comprehensive benefits.

Sales Careers

Working in sales at Autodesk allows you to build meaningful customer relationships while advancing your career. Join us to help build a sustainable future. Learn more :

Diversity & Belonging

We cultivate a culture of belonging and an equitable workplace where everyone can thrive. Learn more :

Existing contractors or consultants

If you are an existing contractor or consultant with Autodesk, please search for open jobs and apply internally (not on this external site).

J-18808-Ljbffr