Customer Success Manager

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

Our Core Values

We're on the lookout for a Customer Success Manager with experience in Data & Ops to join the Success team at Landbot.

For a Customer Success Manager, it is all about guaranteeing that our customers get the most out of using our product.

On the Data & Ops side, we’re looking for someone who can support the CS organization with data visualization and analysis efforts, enabling the team to do more.

If you love happy users, engaged companies, and successful customers, this is your role! You’ll become a Landbot expert and use that knowledge to advise over 3,500 customers on how to successfully use Landbot to achieve their goals.

You will spend time doing the following :

• Planning, executing, and iterating Account Growth and Management strategies to ensure customer success and financial health.
• Connecting with customers through email, chat, and video calls to maximize their use of our product.
• Maintaining dashboards and creating new reports in Data Studio (Looker) to support the CS organization.
• Reporting customer feedback and issues to departments like Product, Finance, Sales, and Support for alignment and improved customer experience.

Key Responsibilities (in order of relevance) :

Qualifications include a customer-first attitude, SaaS experience, knowledge of no-code tech, stakeholder management skills, understanding of startup metrics, data analysis experience, independence, excellent communication, problem-solving skills, and fluency in English & Spanish. Eligibility to work in Spain is required.

Hiring Process

Culture & Benefits

Hybrid work options, remote-friendly, international environment, flexible vacation, top equipment, transport tickets, summer short days, paid vacation, flex compensation, team activities, referral bonuses.

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