Support Specialist

Mize is a dynamic Fintechtravel startup headquartered in Tel Aviv with a global presence in Argentina Spain the UK the US and India. Leveraging cuttingedge technology Mize addresses evolving challenges in the travel industry generating an impressive $12 Billion in sales annually. As a pioneer in the field we are committed to delivering real financial value to our extensive network of clients.

We are looking for a Tech Support Specialist that will be par of our global techsupport team will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an allaroundplayer that influences the product from the overall experience to the development and youll be no different. You should be passionate about building a product endtoend through the UX design coding testing and deployment phases.

Responsibilities :

• Perform indepth troubleshooting including DB analysis reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of nonbug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Requirements :

Remote Work : Employment Type :

Fulltime

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Experience : years

Vacancy : 1