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Customer Support Officer (English & Spanish speaking)
IronFXBarcelona, Cataluña, EspañaHace 10 días
Descripción del trabajoBusiness fluency in English AND Spanish, both verbal and written is a must Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must Experience and knowledge of using Microsoft Office / Outlook is a must University Degree in Business Administration or a relevant degree Ability to work under pressure in a fast-paced environment Excellent communication and multitasking skills Good time management and priority handling Initiative to find answers to new questions Ability to diagnose and resolve problems Competitive salary based on candidate’s experience and skills Performance-based bonus (on a monthly basis) Full remote work Friendly, fast-paced, multinational and supportive working environment Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time 1 week night shift, once per month Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time
IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic and growing customer support team full remotely !
Job Description :
- Provide support to customers via live chat, email and / or telephone
- Resolve client queries and provide support when required
- Be the liaison between client’s requests, customer service and back office operations
- Offer support to the Business Development Managers
- Ensure that all client’s requests are processed on time with no delays
- Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
- Promote the Company’s services
- Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Job Requirements :
Remuneration & Benefits :
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Speaking Customer • Barcelona, Cataluña, España
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