Spanish speaking Customer Support Specialist -Digital Advert

Description

DescriptionReady to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Requirements

Your responsibilities : Verification Operations : Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertificationsReactive Support : Provide reactive phone and / or email support for live advertisersProduct Operations : Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelinesQuality Monitoring and Improvement Operations : Review live provider quality results and work with partners to improve performanceProvider Support and Retention : Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operationsProperly prepare and set expectations with businesses about the onboarding and go-live processDevelop a deep understanding of the onboarding requirements / processes for our product across different regionsWork closely with businesses to collect and submit information required to complete our onboarding processAccurately advise and support businesses on each verification requirement as they work to complete the onboarding processSupport ad-hoc operations work as neededWork in a fast-changing, fast-paced workplaceRequirementsNative Level of SpanishAbility to speak and write English fluentlyExperience in a fast-paced, scaled operations environmentsExperience working in a call center environmentExperience working in a customer-facing roleExtremely high attention to detail and strong organizational skillsStructured communicator, both written and spokenAbility to produce high-quality work under strict deadlinesProficient in Google Docs and Sheets and / or Microsoft Word and ExcelAbility to work independently and complete day-to-day tasks with minimal supervisionNice to have : Bachelor's degree in Business2+ years of experience in similar fields : working with legal teams, trust & safety, vetting or similarExperience working with local legislation or government entitiesFamiliarity with home services, such as plumbing, locksmiths, electrical etc.

Offer

BenefitsFull-time position (39 hours / week)Salary : 18.978,62€ gross / year + up to 1.000€ in bonus.This is a Hybrid working model in Barcelona.Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project)Intense specific sales training.A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectContinuous training and certifications within Google productsBi-weekly, monthly or quarterly contestsEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamOffice location surrounded by the sea (, Barcelona, Spain)Diversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.