IT Operations Specialist

THE JOB :

We are looking for an intern to work in the IT Team, based at Radisson Hotel Group’s EMEA headquarters in Madrid for 6 months.

The IT intern will be an important support figure within the IT Hotel and Corporate Office Services team and will provide help in different daily tasks and projects, actively contributing to improve the quality of the service and to ensure the whole company runs smoothly. The trainee will be trained by the IT Managers in the first weeks to develop the necessary knowledge and skills to be an independent problem-solver and self-starter. The internship is a great opportunity to get to know how the different IT teams work within the organization and across the different IT sub-teams and develop new skills and gain experience in the IT field in the hospitality industry.

DURATION : 6 months, starting as soon as possible.

KEY RESPONSIBILITIES :

• Help the IT Hotel and Corporate Office team with daily administrative tasks
• Attend the different ITHT meetings to learn and understand the different scope and responsibilities of the team.
• Manage the meeting minutes and the action item follow-ups to ensure the team is able to deliver the commitments to the stakeholders ( Hotels)
• Help with IT governance
• Support the central governance team to monitor and track hotel compliance to IT requirements and processes
• IT audits, IT hotel openings, Hotel Asset management, IT cyber security compliance, etc)
• Track ITHT Key performance Indicators (KPIs) and understand why these KPIs are important and implication of non-compliance
• Support access management on key applications deployed by the central governance team
• BlueTally (IT asset inventory tool)
• SecureTrust by VikingCloud (Security compliance tool)
• Support ITHT and RHG reporting requirements
• Learn different reporting techniques and best practices using current industry tools
• Enhance skills in different reporting tools (Excel , Power point, Power Automate, Power BI, etc)
• Contribute to the implementation of small projects together with the team and eventually lead IT project management activities
• Learn project management methodology and industry best practices
• Understand different IT projects that can be run centrally and deployment locally to the hotels

A SUCCESSFUL TRAINEE :

COMPANY DESCRIPTION :

Radisson Hotel Group is one of the most dynamic hotel companies operating in over 80 countries with strong brands such as Radisson and Park Inn. Want to know more? Click on the following link :

The Corporate office of the Radisson Hotel Group is based in Brussels, Belgium. For more information, visit