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Technical Support Engineer
iMin Technologymadrid, EspañaHace más de 30 días
Descripción del trabajoDiagnose and troubleshoot issues across software, application, and hardware layers. Assist customers with Android Studio builds, SDK / API integrations, web system configurations, and device-level debugging. Field Deployment & Testing : Perform field testing to verify connectivity (WiFi / BT / USB) and performance of integrated solutions. Collect and analyze customer feedback to support product improvement. Customer Training & Enablement : Create technical documentation, integration guides, and troubleshooting manuals. Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs. Support internal testing and validation of new features and product releases. Bachelor’s degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline. At least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role. Strong hands-on experience with Android OS, APK development, and SDK / API integration. Ability to work independently and proactively in a fast-paced, customer-focused environment. Strong problem-solving mindset and a passion for customer success. Mid-Senior level Full-time Industries : Appliances, Electrical, and Electronics Manufacturing
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This range is provided by iMin Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK / APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries.
Key Responsibilities
- Technical Support & Troubleshooting :
Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
Assist in the installation, configuration, and validation of products at customer sites.
Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
Requirements
Seniority level
Employment type
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Technical Support Engineer • madrid, España
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