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Sales and Customer Service agent (German speaker)
EF Education First GruppeBarcelona, Cataluña, EspañaHace más de 30 días
Descripción del trabajoBook and run 1-on-1 onboarding calls with new EF EnglishLive students. Build strong coaching relationships with new customers to ensure they are striving for the right goals. Proactively help to build students’ learning habits. Communicate on a regular basis with EF English Live students via our omnichannel solutions (video calls, audio calls, chat, emails, etc) to ensure they are progressing and having a great experience with EF English Live. Ensure that the customer delivers on his payment schedule. Previous experience in a similar role Fluent level in German both written and verbal (any other language, Portuguese, Turkish, Scandinavian languages would be a plus) Minimum B2 level of English Ability to communicate effectively and concisely to customers Cultural awareness and team-player Good understanding of KPIs and targets 1st month fully office based for trainings Fixed salary + commission plan 28 days holidays per year Flexible remuneration plan : save money on private health insurance, child voucher, tickets restaurants and transportation Gym plan with great discounts Career path and opportunities internationally Flexible working : 3 days at the office, 2 from home + 10 extra work from home days per year Work in a multinational environment with enthusiastic people Monthly happy hour in office & Summer & Christmas party - "no expenses spared"
Sales and Customer Service agent (German speaker)
EF- English Live Sales Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.
As a Sales and Customer Service agent , you will be responsible for selling and promoting our Online English courses. You will have a key role in developing, revenue, and the number of students joining our online school and being part of a fast-growing business.
Your responsibilities will include, but not be limited to :
- Inbound and Outbound calls to potential new customers.
- Upgrade and Renew current customers.
- Take full ownership of direct sales in the region and reach KPI's and Sales targets.
- Achieve excellent customer service and proactively respond to client queries.
- Performs database and record-keeping activities.
The Sales performance will be based on the KPIs settled on a monthly basis.
Customer Service :
The Customer Service performance will be assessed on our students’ cancellations rate, school usage, progress, and student’s satisfaction.
Requirements :
Benefits and fun stuff :
Want to learn more about life at EF? Follow us on social. #J-18808-Ljbffr
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Customer Service Agent • Barcelona, Cataluña, España
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