Manager, Customer Trust External Relations, Customer Trust External Relations

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION : The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world. An important part of CTXR's charter is finding opportunities to engage thought-leaders, including policymakers, brands, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry. We're looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.

Key job responsibilities

• Help improve positive public perception of Amazon's shopping experience by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in Spain and other regions as needed.
• Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.
• Work closely and collaboratively with design, program, and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.
• Support deepening relationships with third party organizations and advocacy groups and propose new opportunities for partnership and engagement.
• Identify and analyze assess overall strategy, trends, and past performance to make recommendations that address business priorities.
• Help design and measure Key Performance Indicators for initiatives and clearly communicate progress and outcomes against program objectives, including in regular business and goal documents.
• Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.

About the team This role reports to the CTXR lead for International Programs, and focuses on increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers with our policies that work to ensure customers are happy with the product they choose to buy. This program includes topic areas like restricted products, catalog and listing tools, product and marketplace liability, product quality, counterfeit, scam prevention, trustworthy reviews, dark patterns, and more. BASIC QUALIFICATIONS : - Bachelor's degree 8+ years of relevant experience in public affairs, public policy, government affairs, or media relations, especially with a focus on marketplaces. - Demonstrated track record of building successful third-party advocacy and partnerships. - Ability to navigate and create structure around ambiguity; "can-do" attitude. - Excellent written and verbal communication, interpersonal and influencing skills. - Fluency in Spanish (both writing and speaking). PREFERRED QUALIFICATIONS : - MBA or other advanced degree. - Proven experience making high judgement decisions and complex trade-offs in a high visibility situation. - Experience with diverse teams and third-party vendors, contractors, and advisors. - Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https : / / / en / privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

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