Senior Account Manager - Amazon Vendor Services, EU Total Consumer Electronics

This job can be based in any of the main EU corporate offices (London Munich Paris Madrid Milan).

We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team. In this senior role you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Total Consumer Electronics acting as a consultant and influential partner for senior stakeholders to drive longterm growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager you will have holistic exposure to ecommerce operations at a European level. In this role you will serve as the lead Account Manager for our toppriority vendor directly responsible for delivering highquality account management that exceeds their expectations.

Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate crossfunctionally to design and execute longterm strategies with your vendors. Leveraging your industry expertise you will provide guidance to the account management team enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces defining and monitoring success metrics and proposing innovative solutions to shape the future of AVS.

Furthermore you will collaborate with external decisionmakers such as Sales and Account Directors as well as internal stakeholders like Category Leaders the Head of Vendor Management Supply Chain Management and Finance. In this capacity you will ideate new business opportunities and bring forward creative ideas to elevate our service

Key job responsibilities

Core Service :

Have impact not only at vendorlevel but deliver crossdivisional vendorprojects across Marketing & Promotions Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible scaling best practices to total Total Consumer Electronics

Develop and nurture strategic longterm vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.

Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.

Design and execute business strategies across multiple marketplaces coordinating large crossfunctional teams of account managers and supporting functions.

Determine the best approach for optimal team productivity on your accounts including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.

Define and audit metric goals for your account ensuring the account team is set up for success and removing blockers with the right resources.

As an industry expert drawing from your professional experience provide strategic insights that shape the longterm direction of our partnerships.

Identify new growth opportunities and create customized solutions for scaling across the organization.

Partner with internal teams (eg. Advertising Supply Chain Management) to drive more strategic vendor discussions across functions.

Project Work

Lead key projects across EU Total Consumer Electronics and the Retail business or AVS organization owning the project design and strategy delivering end to end results.

About the team

The Total Consumer Electronics team is a dynamic and fastpaced group driving significant business growth through innovative product strategies and market development. Were passionate about technology and stay at the forefront of consumer electronics trends and innovations. Were a diverse mix of analytical thinkers and creative problemsolvers who collaborate closely to deliver exceptional results. The team plays a crucial role in the companys success by managing highvelocity highvalue consumer electronics products that our customers rely on daily from premium smart devices to sophisticated home electronics. Our deep understanding of consumer technology needs and market dynamics helps us deliver premium solutions that enhance peoples daily lives while managing substantial product portfolios that represent significant business value.

Bachelors / Masters degree preferably in Business Administration Finance Economics Engineering or a similar program.

Passionate about Account Management and with several years of Retail or ECommerce Account Management experience across buying sales merchandising marketing operations or logistics.

Several years of professional experience in managing a business with P&L responsibilities.

Ability to communicate clearly and effectively with different functional groups including senior business leaders finance HR and developers.

Proven track record of delivering results through others in an ambiguous fastpaced / deadlinedriven environment.

Tenacity to develop ideas independently and thrive in a fastpaced startup environment

Solid social skills to build relationships both internally and externally.

Previous experience in managing largescale projects endtoend with large teams involved.

Excellent written and verbal communication (English minimum C1 level).

Advanced knowledge in MS Office programs (Excel PowerPoint Outlook).

Additional proficiency in the following languages is desirable : Spanish or German.

Experience using analytical sales and productivity tools including Salesforce Google Analytics SQL HTML or website content management systems.

Analytical problemsolving ability with experience in data analysis reporting and forecasting to guide business decisions.

A Masters degree (preferably in business management) / MBA from a leading business school is beneficial.

An entrepreneurial way of thinking and a strong handson results driven mentality.

Experience in the Consumer Electronics industry is highly beneficial (especially in computing / TV / printing) as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Manager

Key Skills

Presentation Skills,Purchasing,Procurement,Vendor Management,Process Improvement,Pricing,Project Management,Relationship Management,Contract Management,Contract Negotiation,negotiation,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1