Senior Account Manager - Amazon Vendor Services, EU Total Consumer Electronics

This job can be based in any of the main EU corporate offices (London, Munich, Paris, Madrid, Milan).

We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Total Consumer Electronics, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations.

Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS.

Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service

Key job responsibilities

Core Service :

• Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Total Consumer Electronics
• Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
• Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
• Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions.
• Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
• Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
• As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
• Identify new growth opportunities and create customized solutions for scaling across the organization.
• Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.

Project Work

About the team

The Total Consumer Electronics team is a dynamic and fast-paced group driving significant business growth through innovative product strategies and market development. We're passionate about technology and stay at the forefront of consumer electronics trends and innovations. We're a diverse mix of analytical thinkers and creative problem-solvers who collaborate closely to deliver exceptional results. The team plays a crucial role in the company's success by managing high-velocity, high-value consumer electronics products that our customers rely on daily, from premium smart devices to sophisticated home electronics. Our deep understanding of consumer technology needs and market dynamics helps us deliver premium solutions that enhance people's daily lives while managing substantial product portfolios that represent significant business value.

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