Senior Operations Specialist

We are looking for a proactive and results-driven individual to enhance operational efficiency and improve the experience of both drivers and riders. This role blends hands-on execution, strategic thinking, and relationship management in a fast-paced, high-growth environment.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

As a Senior Operations Specialist , you will be responsible for managing key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance. You will work closely with the Operations Manager and Country Manager, with your work directly impacting business growth through achieving milestones and key metrics.

Main Tasks and Responsibilities

• Allocate and distribute budget between initiatives.
• Identify operational improvement areas and propose effective solutions.
• Negotiate agreements with fleets to increase the supply base and represent the brand professionally and solutions-oriented.
• Support hiring processes and coordinate with external agents, collaborating with fleets to support their performance and satisfaction.
• Implement initiatives to increase service availability and quality.
• Monitor service quality and take action to uphold high standards.

About You

3 years of relevant experience, preferably in tech, consulting, or other fast-paced environments.

Experience is valuable, but we prioritize drive, intelligence, and integrity. Even if you don’t meet every requirement, we encourage you to apply!

Why You’ll Love It Here

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