Head of Industry Architects

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Head of Industry Architects EMEA South

Location : Madrid, Milan, Rome, Dubai, Zurich

About The Role

As the Head of Industry Architects you will be responsible for leading and empowering a team of highly skilled Architects and partnering with Strategic Account Teams as well as Business Advisors and Solution specialists in the South EMEA region (Italy, Iberia, Eastern Europe, Africa, Middle East). This role reports into the Chief Customer Officer, South EMEA and will lead an industry-first technical sales motion, unlocking customer success on the Salesforce Platform across various industry verticals, within the larger Customer-centric sales motion promoted by the CCO organization.

Responsibilities

If you are a leader with deep technical expertise, strategic vision, and a passion for helping others excel, this is your chance to leave a lasting impact on our rapidly growing ecosystem. Here is a glimpse of your responsibilities :

Your Mission

As The Head Of Industry Architects, You’ll

• Lead, mentor, and inspire a team of Industry Architects.
• Align team objectives with the growth strategies set by the Chief Customer Officer, in coordination with the South EMEA OU’s Sales Leadership, Account Teams and Solution Engineering teams.
• Foster strong collaborations with GTM stakeholders, including Account Executives, other CCO teams (Strategic Account Advisors. Industry Advisors), Solutions Engineers, Product Marketing, and Product Management.
• Leverage your technical expertise to provide subject matter support during the sales process.
• Develop repeatable GTM motions around an industry-first architecture approach, inclusive of enablement content, technical resources and best practices.
• Work closely with Product Marketing and Product Management to design and update industry solution architecture blueprints that meet customers requirements and success criteria.
• Play a crucial role in shaping the Product Roadmap by sharing customer feedback and innovative ideas.
• Maintain a deep understanding of Data, Integrations, Analytics & BI, CRM, and AI Agents.
• Effectively communicate our industry solution architectures and tradeoffs to potential clients.
• Stay informed about data & AI technology trends and their implications for our clients' businesses.

What We’re Looking For

Key Qualities

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Design, Art / Creative, and Information Technology

Industries

Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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