Customer Success Manager

As a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees across 35 countries. Over 20,000 financial services and healthcare organizations, ranging from large corporations to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Intralinks

A growth-oriented business unit of SS&C Intralinks, we are a technology leader in M&A, Alternative Investments, and Banking & Securities markets. Our solutions facilitate one-third of the world's global M&A deal flow and 50% of private equity raised globally.

About the role

We are recruiting a candidate passionate about customer service with business-level fluency in English and Spanish. Fluency in Dutch is a plus.

The Global Customer Success team creates long-term value for our customers and ensures their success with our technology. They act as trusted advisors, guiding and advocating for our extensive customer portfolio. Responsibilities include customer onboarding, SaaS implementations, training, ongoing support, and identifying opportunities to enhance customer engagement and expand usage.

Overview

The Customer Success Manager is an entry-level position responsible for supporting new and ongoing implementations, handling customer inquiries, and assisting sales and internal teams. The role involves applying professional concepts and company policies to resolve routine issues and prepares employees for advancement to Senior CSM.

Your Responsibilities

• Coordinate and complete projects within the Customer Success team.
• Manage customer onboarding and platform training.
• Develop familiarity with relevant fields, concepts, practices, and procedures.
• Collaborate closely with assigned sales teams.
• Define project scope, determine features, liaise with key contacts throughout engagement.
• Manage customer relationships and expectations, coordinate with sales and internal teams.

Your Experience

Travel - Minimal

EEO Statement / Non-agency Disclosure

We encourage applicants from diverse backgrounds, especially under-represented groups, to bring varied perspectives. We do not accept unsolicited resumes from recruiters or agencies unless explicitly requested.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected categories.

Required Experience : Manager

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

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